Take a seat!

*sigh* it’s that time again – you know, the one that comes round annoyingly twice a month and involves signing your name and swearing on the badly photocopied piece of paper that you’re looking for work, when not wasting your time in  the job centre. Today was “Spring into action Jobs Fair” day though. Be still my beating heart, I can hardly contain my excitement. I was told this would be a compulsory part of my signing on though, so I turned up especially early. So early in fact, I had to queue to get into the building as soon as it opened. This is 10am, for anyone who thought that the job centre might ironically have normal working hours. I even managed to avoid the eye of the security guard-come-receptionist-without-a-desk as I went in, thereby avoiding having the pointless conversation about which of the other two beige painted floors I was heading for, the one with bad carpet, or the one with domestic abuse posters everywhere. Unfortunately avoiding the eye of the security guard also meant I avoided getting a sheet of badly photocopied paper that told me what Job Fair company stands were located on what floor of the building. So, up to the domestic abuse I floor I went to hand in my “work plan book” for signing on. Still early for my appointment, UF (unnamed female – never engage with the unwashed, remember) grabbed my work plan, turned her back on me and barked at me to take a seat. That was tricky, as all the seats had been removed to make space for a jobs fair. I’m going to have a small rant about the value of following a process when it’s there to help, whilst still allowing space to use your own thought process when it doesn’t, in this and my next blog, there doesn’t seem to be enough made of this balance in life. So I stood and waited. As it happened, I was stood right next to the First Group stand, staffed by people who took one look at me and also turned their back on me. Apparently, I do not look like a potential bus driver. It’s a shame. I was once overcharged for a bus ticket for my youngest son, making the journey more expensive than a taxi. When I pointed this out to the driver and requested a refund he closed the door on me. Not, closed the door after I left. No, he physically closed the door on me with my body in the doorway at the time and called the police. When I wrote to the managing director of First and complained I was offered a month’s free travel on the buses. I politely declined his generous offer. I avoid using the bus now, particularly since taxis are cheaper for a whole family and cycling is cheaper for just me, but I would have loved to have asked the recruitment guys what the officially training manual recommended under such circumstances. I gather from the managing director that the driver had at all times followed the company policy process by not giving me a refund at the time.  Alternatively, as a regular train commuter for 14 years, for over an hour every day, I could have asked them what training they provided for staff who were struggling to be “on brand”.

Anyway, my musings were diverted by a very kindly looking UF who asked me if I would like to take a seat. I smiled and said I didn’t. She looked panicked but managed to give me a sheet of badly photocopied paper and asked me if I knew that there was a Jobs Fair on today. I thanked her and remained standing. Still clearly concerned about my height perhaps, she pointed out 3 occupied chairs approximately 3 metres away. As she explained, these are nearer to where my name would be called to sign on and perhaps I’d like to sit over there. I took two steps towards the chairs and she seemed happier, at least she stopped asking me to take their chairs. James then called me to sign on and once I had sat down, he said, “well I can see this will be a quick one”. Unemployed and at the job centre; surely, this is the only time that phrase can be welcome. Eight signatures later and I’m even registered on the electronic system. Farewell use of my Montblanc pen on alternating Wednesdays. Perhaps I should offer to do the cost analysis for the benefit of the electronic system over paper and pen. Then again………… I don’t think they could afford my day rate with all the money they’ve spent on domestic abuse posters literally papering every inch of the beige walls and electronic signing systems.

So, duly signed on, what to do with 15 minutes to kill before going to the cinema? Ask the nice people at the Learning Direct stand if they provide software coding training of course.

So, what to do with 14 minutes and 50 seconds to kill before going to the cinema? Ask the Firebrand guys what their IT skills training looks like. As an aside, I feel the need to explain my IT interest further…… I went to a very old fashioned, all girls, private school that was sold off to Roedean during the recession. The land and buildings were then sold again, presumably because the sum of its parts held more value than the whole as an educational establishment. When the school was established over 150 years ago, its mission was to turn girls into young governesses. When I attended, until 1989, its goal seemed unchanged. The school certainly did not envisage a world where writing an app would be a more useful skill for me to know than the art of choux pastry. I digress, in short, Firebrand’s training looks expensive. I asked if there was any funding available from the government to attend their courses. The very smart and helpful man looked at me, perplexed. Perplexed is better than panicked, but no more informative. “We’re a commercial company, the only money the government provide for people to attend our training courses is through an employer taking on an employee, who then attends our courses”. I didn’t have the energy to point out that if the company was paying for the employee, I failed to see how the government was involved at all. I did point out that everyone he would be meeting at the Job Centre today would be unemployed, so he may struggle to sell courses, for which you either need £2,450 or an employer.

It didn’t matter, he’d already launched into a description of a two year apprenticeship which would start by placing me at the first level of customer service for people with IT queries. I have a mother and two parents-in-law, I feel I have enough experience already to skip this step and thanked the man for his help on the apprenticeship, but perhaps that wasn’t for me. He continued, however, telling me that as an apprentice for two years, my employer would pay for me to go to Cambridge and attend several quite intense residential courses, the longest being 9 days duration. I gave up. I have a PhD and MBA and at times like this, you just have to bring them out, both guns firing. I pointed out that “intense”, and “long duration”, was not an issue, but the requirement to be several hours drive away from home for days on end, with three children to look after before 9am and after 3pm, every day, was more of an issue. Eventually I managed to extricate myself and left the domestic abuse floor.

I was briefly tempted by the first floor stands – waitressing, kitchen jobs, care in the community, housekeeping and landscaping jobs. I even briefly flirted with the idea of signing up as a volunteer “to assist in the care of people with brain injuries”. However, I figured that if I didn’t have any patience with the job centre staff this was unlikely to be a forte. Instead, I drove out of town to watch the Second Best Exotic Marigold Hotel. This is a very predictable, but quite beautiful film, portrayed by a stunning range of actors, demonstrating that with determination and enthusiasm, there is no time or place in your life that prevents you from starting a new career: you just need a supportive environment.

Cycling and petting for the disabled

Don’t worry – it’s not that kind of blog, at least not yet, I will explain…….

Today I cycled into town. Before you get excited about this and start sending me information on Lycra and padded shorts and nutritional supplements to help me rehydrate/revitalise/recarb or reload protein or whatever you’re supposed to do; I am not about to threaten any government recommendations for getting fit just yet. Twice in a week is probably the most cycling I will ever manage and I can hardly lay claim to an energetic cycling style. In fact I suspect psyching myself up to do it burns almost as many calories as the cycling itself, and this is my main issue with exercise. Realising at half past midday that I hadn’t got any tuna for supper despite promising to do this, and having fully psyched myself to the max, I had to get a very quick lunch out of the fridge to give me enough time to cycle to and from town (and be back at the school gates, of course at 3:15 for the obligatory cake sale). I am sure this weekly extraction of money will pop up again in future posts, I digress. As my middle son is away on a school trip I realised I could could eat his carton of covent garden pea and ham soup (other liquidised green goo is available) and replace it before he got back. A whole carton – don’t pretend that half a carton is a serving, Covent Garden – has 270 calories. It’s positively skinny. So, how many calories do you burn cycling 10 km in total into and out of town along a very flat canal path? Well, mapmyride has 58 different bike ride options to select from when calculating this pressing issue, and thank god one of them is “hybrid cycling – shopping/errands”. It’s almost like they knew I was headed for Waitrose. Total estimated calories burned for a woman of a certain age (44) and weight is 329. I haven’t done the maths yet, but I’m pretty sure the white and milk chocolate chip brownie I ate as a result of being starving when I got home had slightly more than 59 calories in it. According to another site I found, if I keep up this level of cycling, (presumably without the brownies) I could get my BMI down by a couple of units into a more healthy zone in only one year. One year! I’m going to struggle to do this for more than one week. I’m not going to visit that site again.

So, once in town, I was intrigued to see a man outside Waitrose, standing by a Shetland pony shouting, “for local disabled kids”. Now, I wondered whether he had astutely realised (or read the metro on many occasions) that most people don’t give a monkey for disabled kids close to them, never mind ones far away; OR, that unless your disabled kid needed to be carried literally just round the corner and back, the pony wasn’t going to make it with those tiny legs. As a fully able person, the last time I tried to get on a Shetland pony as young (tall) girl, I half mounted, half stepped over it. The result was crumpled girl on the ground on the other side of a Shetland pony.

image

It turns out that this is a petting pony for disabled kids. Again, I have issues with this. Simply because you can raise money for something, stood next to a shrunken, fuzzy pet, it does not mean you should. Alternatively, at least work out what you are going to do with the money first. In reverse date order, my youngest disabled son has petted the following three animals in as many weeks:

1. Very flat, dead frog, found just outside the house. Begged me to take it home after showing it to all his friends at school and the teacher refused to keep its fragrant body in the classroom.

2. Slow worm in the garden: awepic (cross between awesome and epic). Conversation followed for hours about how much of a slow worm, or normal worm for that matter, you could cut off its owner before you got one or even possibly two slow worms to grow back.

3. A hissing cockroach at the zoo on the basis that it would probably feel nice, but in fact felt stickily and hissed (go figure).

My middle son, also disabled, pets our cat but drew the line at the hissing cockroach. He was probably hiding his disappointment that we had turned up hoping to see a scorpion and he was still waiting for an answer as to why snake skins, when shed, are not as colourful as the snakes they came from. Perhaps my sons have the wrong kind of disability for petting Shetland ponies? Perhaps you have to be wheelchair bound to feel a warm fuzzy glow from a warm fuzzy pony and have your world improved beyond measure for a brief moment. Now I know Shetland ponies are not the most expensive of horses to own (who’d have guessed? What did we do before Google), but I wonder how much net worth Mr shouty Shetland got for the kids today. He felt obliged to give me a sticker for capturing the photo above which I wore with pride, but this too must eat into some pretty meagre margins.

I can’t help thinking that Mr shouty Shetland could have spent the time helping every other disabled person I know fill out the appeal form for having their Disability Living Allowance benefit turned down, a lengthy process that takes 11 weeks for the Department of Works and Pensions simply to read your letter. Perhaps there’s something we don’t know about the reading age of DWP employees. It’s a great way of lowering the benefit budget, how long will it take to do something after they’ve read it I wonder? Anyway, helping with DLA admin may have been of some practical benefit, rather than roasting the poor animal in the sun for a few hours.

After all that I did check with my youngest son on the merits of petting a Shetland pony. It would be great he said, “better than a hissing cockroach”.

Back to school learning to be a parent

For those of you new to this page, I am going to explain why I have ended up in parenting classes weekly from now until mid-July this year. I have a charming seven year old son called Connor who has ADHD, you know, that syndrome that’s basically extra-naughty-and-we-should-discipline-him-more-disease. On top of this he has Oppositional Defiance Disorder (ODD), which is medical speak for saying NO, all the time.  When he grows up (Ha!) this combination frequently ends up being labeled manic depressive or more accurately – bipolar. Now, the specific labels are really handy, because for ADHD it means that people can feel really much better about themselves as they look down on you for being a bad parent whilst reassuring me that my son will, of course, grow out of this (statistics show he won’t). The ODD is a great label for letting me know that really clinicians have no idea what to do with ODD.

So, as an example of what the ADHD/ODD combo can achieve;  I drop him off at holiday club, give him a kiss and cuddle good bye and ask for his especially awesome behaviour as I am planning a lunch meeting with a friend 70 miles away from home. One hour (and a daily £30 fee) later and I am being called by the manager to take him home. Connor has run off, and once the assistant caught up with him to stop him running into a building site, Connor kicked her and called her a fucking idiot. I am reassured by Connor that he learnt the swear word from a kid in Class 7, not us.

Fucking marvellous.

For especially awesome behaviour like this, on many occasions in the past, we have been referred to CAMHS (Child and Mental Health Services). A very well meaning woman at CAMHS has done two things for us:

1. Attended a meeting at the school for 3 hours where she did and said absolutely nothing at all apart from mentioning that she had never met Connor. (We haven’t seen her since)

2. Forgotten that she met Connor at a previous appointment when she took him away from Mark to ask him questions away from the presence of a parent.

To get a referral again to this amazing support service (but presumably with a firework up the proverbial from a consultant to do something slightly more constructive) we need to prove we have tried everything else first, hence parenting classes.  “The Incredible Years” program that is delivered for this purpose gets glowing reviews in America where it is run for 21 weeks. In the UK, there isn’t funding for the program that works, so here it lasts “only” 11 weeks, a schedule for which there is no statistical positive evidence of an effect. Anecdotal evidence suggests that many parents who complete the course express relief and become more confident, realising that their kids are normal. I have been warned this may not be the class for us. However, the first session was yesterday, so off I went, open mind and all that. As an aside, because the classes are held on the opposite side of town where the new Lidl is being built, I decided to combine this class with a renewed attempt to get fit so cycled over there; something I have not done for about three years. The only lasting impact of the first session is my arse hurts.

I digress……………… the class itself………………..

Apparently it’s really bad form to blog about a classroom filled with parents trying to do a better job. The concern is that anything stupid I say or do may be posted on Facebook – by someone else. I know, ironic. So despite so much great material and the suspicion that someone was texting the class live throughout the whole two hours I am going to have to stick with my observations from the book written by the woman who established this class in the States, Carolyn Webster-Stratton PhD. She has a whole chapter in her book on tangible rewards, incentives and celebrations. I quote from p63:

“Rewards should be given for positive behaviours after they have occurred. It is helpful to remember the “first-then” principle. That is, first you get the behaviour you want, then your child gets the reward.”

As I’m in the mood for it now, I shall refer you to another very valuable source of information on rewards and incentives, from Daniel Pink. Daniel Pink is described by Wikipedia as the author of five books about business, work, and management that have sold two million copies worldwide and have been translated into 34 languages. The quote below is from his book, “Drive” but also from a great TED lecture he gave that has been watched over 13 million times. http://www.ted.com/talks/dan_pink_on_motivation?language=en
“These contingent motivators — if you do this, then you get that — work in some circumstances. But for a lot of tasks, they actually either don’t work or, often, they do harm. This is one of the most robust findings in social science, and also one of the most ignored.”
I can’t help but put two and two together here and think that if the circumstances under which “if/then” rewards work are the relatively simple situations encountered during the whole of early childhood, we really are doing an excellent job training a whole generation for the world of work:
if then

pernickety

This blog is pretty much a shrine to pernickety, but today even more so. All I have done all day (9-3 for those of us enslaved to the school run) is set up this blog. So I am delighted that  Wordpress in its wisdom allows me to share this fact on Facebook with a seamless click of a wireless mouse. And yet…….. what gets posted is the generic “About” page found on a blank template. *sigh* If you were brave enough to click, find the real page AND come to here, well done.

The only interruption to my day of new blogging has been the postman who needed me to sign for a box marked “collection only”. Don’t even get me started.

In other news, after another 3 pages of HP photo paper and 12 images later, I think I may have a passable passport photo for my son and me. Time and £118 fee will tell.

Signing on incompetence never ceases to amaze me (April 8th 2015)

Today I had my appointment rescheduled by someone over the phone, so they started by asking me some security questions to check they were talking to the right person. 2 out of 3 of these questions were “when did you start claiming, roughly, and what day do I normally sign on?” So that narrows down the number of people who can fraudulently sign for me to about 300 Facebook friends then. At my new allotted time I walk in to the building and fail to miss the eye of the security guard/receptionist-without-a-desk. They always start a conversation by barking the name of the benefit for which they think you are claiming. Under hypnosis I couldn’t tell you any on the list I’ve heard but they’ve never guessed job seeker. Perhaps I don’t “look like a job seeker”. I was then told I wasn’t signing with Richard as Richard is never there on a Wednesday – I make the mental note to try harder to avoid catching the eye of the security guard in two weeks time as I am directed to the same place I have gone for over 3 months. Now 2 mins late I then wait another 15 minutes while the 2 security guards/receptionists discuss across me, almost out of earshot, incorrectly, my appointment time and what might have happened to the staff member to cause the delay. At no point do they update me. Now the fun starts. Unknown Female (remember they never reveal themselves to us) calls me over 20 mins after my nominal appt time. She asks me how my search is going. I make polite conversation about how terribly wonderful everything is. She then changes her tone and tells me in no uncertain terms that I should be signing with the same person each time. I point out that this is something only they can sort out and is well beyond my control. She repeats her command that I should sign with the same person each time. I remain silent. She then invites me to take the time to use the electronic signing pad for the first time. It’ll take a little while to train it, she says, but she’s clearly excited that I will then be able to sign on it rather than paper for all my next visits. I feel only a slight pang of sadness as I see that my montblanc pen go unused (Shirley Mitchell will understand). Training involves signing my name 6 times. I notice there are pen marks on the screen from where people have actually tried to use a pen rather than the stylus hard wired to it. *sigh* The machine hangs on the last go and we’re obliged to start again. Anyone who has signed their name repeatedly 12 times will now recognise that an Icelandic banker could have walked in and done a better job of my signature towards the end of this process but at least the system hasn’t hung. I have time to wonder that if they trust a glitchy electronic system to differentiate fraudulent signatures rather than humans with eyes and fuzzy logic processes and an ability to ask for ID if they don’t recognise the person who has presumably been signing with just them for weeks on end, it doesn’t bode well for the humans. I then actually have to sign on with the system. I read the commandments, scroll down the screen and touch “sign document”. UF nearly has a fit and asks me to read the text first. I point out I have, she says most people read slower. I point out that if you have a PhD and an MBA you learn to read quite fast. The electronic system now asks UF what my “new claim” is for and she is paralysed into inactivity, for I have the weary air of someone who is clearly not a new claimant and the computerised system has completely let her down. She folds a piece of paper in half, dates it, and hands it to me to sign. I pick up my montblanc pen……….

Ritual humiliation week at the job centre (March 16th 2015)

Today combined both the usual signing on and the special naughty step meeting for failing to do anything constructive towards getting a job in 13 weeks. I wasn’t told I had this extra delight at an appointment on Wednesday this week so thankfully Sheenagh renewed my claimant commitment with me today as I have no doubt there would have been retribution for failing to turn up to appointments they don’t tell you about. So, “What does a renewal of a claimant commitment involve?” I hear you clammer. Well, to increase the bond I feel for my torturers, sheenagh went through the whole online form I filled out last November that includes my hopes, dreams, skill set, expectations and tasks around getting a new job. My 20+ year career experience to date is summed up as “project management, research”, for example, which felt perfectly adequate and was left untouched. However, it was clear that educational qualifications “phd and mba” was getting me nowhere. Sheenagh edited these horrors to PHD and MBA which I feel has expanded my horizons considerably already. I did point out that if she was that worried about the correct spelling perhaps she should put PhD, which bless her, she did. Form duly capitalised, she printed it out on the paper that rates just above “toilet” in the stationery catalogue and I re-signed it. Everything I actually DO to find a job over the last two weeks entered online as requested by the claimant nazis is dutifully ignored. £144 in the bank.

All ready to sign on…………………………… (February 11th 2015)

……..but “Kath” is clearly having a gossip about having to move her car, so her desk neighbour has agreed to do it. “It” is still standing here 15 mins later. Oh the joy. Unnamed female (they never bother introducing themselves as human beings) asked me for the booklet that has apparently been replaced by an online service that they do not ask me about. I confessed to not bringing the booklet because I work online and needed to update the system as I had been busy in London yesterday talking about potential work. Unnamed female would not accept my verbal update on my job seeking activity (as others have) and requested that I use one of the computers to update online and them she would try and fit me in when I had finished. I, however, was not leaving that chair until I was finished I’ve got an arm to gnaw off in preference to a second chat with UF. I filled in the form online on my phone in 2 mins and told her I had done so. I then added a couple of other random job search activities just for kicks when UF told me that I was going to have to hurry up on the computer a her next appt was due. I told her again that I had already finished and gave her my govt ID and email address which no unnamed person has ever needed before. UF then presented me with my next appt to which I wondered our loud why no-one has the common courtesy to ask if that time is convenient. UF told me I wasn’t working. I pointed out that while this is true it does not mean I am not busy trying to find work, like being in London all day and I still have three children even if I don’t have a job. UF asked me if the next appt time was convenient through gritted teeth. UF was obviously very keen to see me go at this point but I felt it necessary to get my montblanc pen out and point out that I hadn’t actually “signed” on for today yet and did she not need me to do this? Thankfully, after writing the date on the piece of paper UF told me it was the 11th Feb today as that was the tricky bit about all of today’s experience.

Things you learn whilst unemployed #53. January 22nd 2015

So, the focus of my cleaning wrath this week is my oven and my weapon of choice in the pictures. I clean my oven regularly, on a strict schedule, once every redundancy, so twice in 10 years now. As you can see in the image, this oven cleaner says it cleans first time, no scrubbing, all implements provided and it is recommended by people who are actually GOOD housekeepers. What’s not to love. Well, let’s start with the bag for “a maximum of two racks”. Now I went wild and crazy in my youth and bought a double oven. With two shelves in each bit plus the racks down the side to support said shelves, I’ve got 8 of these things. “Tackles racks AND grills” and “only if you can choose your favourite 2/8 racks you want clean” doesn’t appear to me to be mutually compatible. So, six racks go into a bag filled with Alien blood, I’m not buying two of something that works first time. And believe me this is Alien blood, crossed with the fluid they used to dispose of bodies in Breaking Bad. It dissolved the first cloth I used, despite stating to apply “with a sponge/cloth”. They provide gloves thankfully, but once again, the first mention of these INSIDE the pack is “these are for convenience only, longer gloves are recommended”. Why didn’t they just be honest and say “these gloves are a bit shit but some bright spark in marketing said we wouldn’t be able to sell the pack unless it was an all in one solution and the guy in accounts said we could only spend 20p on the gloves. The slight burning sensation you will get on the skin of your right thumb after use of these gloves will subside.” The results? Not bad, I have to say. Six racks came out looking almost as good as new. I could make a colour chart of the stuff that will be left untouched by this product though, necessitating the purchase of a second pack. Fifty shades of brown – fine; black, forget it. The “no scrubbing required” also provides more hope than factual information, I am certainly nowhere near having a “sparkling clean” oven. So I would definitely question “unbeatable results”. On my rigorous schedule of oven cleaning, I intend to buy a new oven before cleaning this one again, and expect the new one to be MUCH cleaner. A more honest statement would perhaps be “unbeatable results if all you have is the £3 this cost on special offer”. Lesson ended.

Ritual humiliation at the job centre. January 15th 2015

Ritual humiliation at the job centre yesterday involved being told off for not having my paper booklet to write the next appointment in. I provided the response that I was perfectly capable of remembering a date two weeks in advance if by some miracle my smartphone forgot. In fact I have been turning up fortnightly for two months despite not actually receiving any money yet. Turns out I didn’t make sufficient national insurance contributions in 2013 to be eligible for job seekers allowance. This is incorrect to the sum of £4,904.69. One slow computer system and a failed call back yesterday and hanging up on me instead of being put on hold today – I now have £299.95. Do these people seriously run our country? They couldn’t run an egg and spoon race.